All orders are shipped through express air with international couriers: DHL.

Estimated average delivery time for express shipping is 2 weeks from the order confirmation email:

• Orders may take within a week to process from the time you receive the order confirmation email;
• Once your order has been processed, you will receive an email confirming that your order has been shipped; Shipping time begins when you receive the shipping confirmation email and may take up to 5 business days

Your shipping address must correspond to the address of your country of residence.

We use the online payment platform PayPal. Consequently, you can pay by credit card without having to create a PayPal account. PayPal accepts all major credit cards.

All transactions are secured. Our website is provided with an SSL encryption system to protect payment data.

Actual payment: As soon as you place your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds. The actual payment is completed when the order is confirmed.

JOSEPHINE garments are hand-made under strict quality control for you with your specified measurements. As a result, they are perfectly fitted to your figure, and we do not offer an exchange service as fabric is cut based on your measurements.

On rare occasions when the garment is missing, damaged or faulty when delivered to you, send us an email through the Client Service section and we will guide you through this process. Under our Perfect Fit Guarantee, we are committed to working with you until you are fully satisfied.

Please also read our Terms and Conditions of Sale for further information, especially on our Perfect Fit Guarantee.