What should I do if I cannot log in to my Account?

If you have forgotten your password, click the "Forgot your password?" link on the Login page and follow the procedure as outlined to change it. For further assistance, please contact us in the Client Service section.

Can I change the Country of my Account?

Please note that any account created on www.josephinesilkcouture.com is exclusively registered to the country of creation. It can be used to place orders within the original shipping location. To place an order outside of the country of your original account, a new account must be created in the country you wish to ship to, using a different email address and password. For further assistance, please contact us in the Client Service section.

To transfer your account to a new country which is different from the one you registered with, please contact us in the Client Service section.

How can I delete my Account?

If you want to cancel your Account, please contact us in the Client Service section.