Privacy Policy

The following Privacy Policy ("Policy") describes how we use your personal data collected via 

("Website"), or sent to us by other means (e.g. via social media, cookies etc.).


1. Introduction
Your use of the Website to purchase products and services indicates your agreement to comply with and to be bound by this Policy, as well as our:

collectively, the “Site Policies". All these Site Policies apply to your access to, use of and purchase of products and services from the Website. You are encouraged to review all these Site Policies. Consequently:

  • If you do not agree to our Site Policies, please do not use the Website.
  • We reserve the right to make changes to the Website, and the Site Policies at any time.
  • If any of these conditions is invalid for any reason, such condition shall be severable and shall not affect the enforceability of all remaining conditions.


2. Definition of Personal Data

When subscribing to our newsletter, responding to a survey, registering, ordering or performing the made-to-measure process on our Website, you may be asked to enter your personal data to help you with your experience. For these purposes, we may collect various types of personal data about you, including:

  • Contact information (name, birthday, email and postal address, phone number, etc.) that you provide by completing forms on the Website;
  • Measurement information (height, gender, pictures of yourself for calculating the body measurements using our 3D scanning technology);
  • Details of any transactions made by you (credit/debit card information);
  • Personal data that may be contained in feedback you send us about the Website;
  • Information from surveys that we may conduct on the Website for research purposes, if you choose to respond to them; and
  • Personal information collected from third parties, such as data that you agree to share with us on publicly-accessible social networks (Facebook, Instagram, Twitter, Pinterest, etc.): name, gender, email, profile pictures.


3. Minimum Age

To protect the safety and privacy of children, we will not collect or use any personal data from anyone under the age limit set by the law of their country of residence. By registering on the Website, you confirm that you have reached the age of majority in your country of residence.


4. Use of Your Personal Data

You will find below examples of purposes for which your personal data may be processed (not limitative):

Use of your personal data


  • Process your purchases and provide you with the services and information offered via the Website and which you request
  • Order processing
  • Complete financial transactions in relation to payments you make
  • Transaction processing
  • Correspond with you to resolve your inquiries or complaints
  • Claim handling
  • Carry out data analytics and market research by tracking and analyzing your interactions with the Website together with data collected from social networks (e.g. Facebook, Instagram, etc.)
  • Your prior explicit consent
  • Improvement of customer service
  • Send you marketing communications containing news, information and updates about our products and services, offers, special offers and special events
  • Your prior explicit consent
  • Sending periodic emails / offers

5. Disclosure of Your Personal Data

Your personal data will be accessible by authorized personnel of JOSEPHINE SILK COUTURE SAS.

We may disclose your personal data to our service providers, specifically in order to assist us in providing the services we offer, processing transactions, or performing other tasks, from time to time.

We may also disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our own or others' rights, property or safety.
In any event, your personal data will not be sold, exchanged, transferred or given to any other party for any reason whatsoever, without your consent.


 6. Security Measures

We have adopted security measures to protect your personal data against unauthorized disclosure or access: we use secure servers; furthermore, all credit/debit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted and stored by our payment gateway provider on their servers.

For your part, please protect your device by updated antivirus systems and make sure that your Internet service provider takes appropriate measures for the security of network data transmission (firewalls and anti-spam filtering).


7. Retention of Your Personal Data

We will retain your personal data for two years after the end of our relationship or after the last contact from you, unless local law or regulations require otherwise.


8. Your Rights of Access, Rectification and Erasure

You have the following rights with respect to your personal data:

  • Right to withdraw your consent at any time (you can change your settings in your account on the Website, use the 'unsubscribe' link provided in our emails, or contact us directly in the Client Service section).
  • A right of access, rectification and erasure (you can access and update your personal data yourself online, or by contacting us directly at

For further information regarding your rights, or if you have any complaints or questions regarding the processing of your personal data, please contact us via