Shipping policy

All orders are shipped through express air with international couriers: DHL.

Estimated average delivery time for express shipping is 2 weeks from the order confirmation email:

  • Orders may take within a week to process from the time you receive the order confirmation email;
  • Once your order has been processed, you will receive an email confirming that your order has been shipped; Shipping time begins when you receive the shipping confirmation email and may take up to 5 business days

Your shipping address must correspond to the address of your country of residence.

Exceptions:

  • Premium shipping method

All prices are inclusive of express shipping cost. If you desire Premium shipping, the shipping time may take up to 2 business days from the shipping confirmation email, with extra cost at your expense depending on your shipping address. Contact us in the Client Service section for further details.

  • Remote delivery area

A surcharge may apply to remote delivery locations. Remote is defined as distant islands and highlands; a postal code, suburb or town that is inaccessible or infrequently served. In such a case, we will be informed by our courier at destination and our service will inform you to complete the delivery. Consequently, you will be debited USD 20.

  • Address correction:

A surcharge is applied when the delivery address provided by you is incomplete, out-of-date, or incorrect and our courier is unable to deliver the shipment. In such a case, we will be informed by our courier at destination and our service will search for and determine the correct address to complete the delivery. Consequently, you will be informed, and debited USD 12.